Effective date: August 20, 2026
Last updated: August 20, 2026

Iron Oak Defense LLC ("Iron Oak Defense," "we," "us," or "our") operates the website at ironoakdefense.com and provides managed IT, cybersecurity, cloud, network, and physical security services to business clients. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.

By using our website or communicating with us, you agree to the practices described in this policy.

1. Who we are

Iron Oak Defense LLC
3800 S Ocean Dr, Suite 204
Hollywood, FL 33019
Phone: (305) 538-2600
Email: info@ironoakdefense.com

2. Information we collect

Information you give us

• Contact details — name, company name, job title, business email address, mailing address, and mobile or landline telephone number.
• Message content — the contents of forms you submit, emails you send us, support tickets you open, and text messages you exchange with us.
• Consent records — the date, time, method, and wording of any consent you give us to contact you, including consent to receive text messages.
• Service and billing information — if you become a client, the information needed to deliver, support, and invoice for our services under our contract with you.

Information collected automatically

• Device and usage data — IP address, browser type and version, operating system, referring page, pages viewed, and the dates and times of those visits.
• Cookies and similar technologies — described in Section 7 below.

Information we do not seek

We do not ask for and do not want you to send us Social Security numbers, payment card numbers, government identification numbers, health information, account passwords, or other sensitive personal information through our website forms, email, or text messages. If you need to send us sensitive information, contact us and we will provide a secure method.

3. How we use information

We use the information we collect to:

• Respond to inquiries, quote requests, and support requests.
• Deliver, maintain, monitor, and support the services our clients have engaged us to provide.
• Send service-related communications, including support ticket updates, appointment and onsite visit confirmations, maintenance and outage notices, security alerts, and account or billing notices.
• Send one-time passcodes and other account verification messages when you request them.
• Operate, secure, and improve our website.
• Keep records required for tax, accounting, contractual, and regulatory purposes.
• Detect, investigate, and prevent fraud, abuse, and security incidents.

4. Text messaging and your mobile information

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services on our behalf, such as customer service platforms and messaging providers, is permitted solely so those providers can help us deliver the messages you asked for. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We send text messages only to individuals who have given us prior express consent to receive them. Consent is never a condition of purchasing any product or service from us. You can withdraw consent at any time by replying STOP to any message from us, or by contacting us at support@ironoakdefense.com or (305) 538-2600.

Message and data rates may apply. Full program details are described in our SMS Messaging Terms.

5. How we share information

We share personal information only in the following circumstances:

• Service providers. We use vendors to run our business — including website hosting, email and messaging delivery, ticketing and remote monitoring platforms, backup and security tooling, accounting, and payment processing. These vendors may process personal information on our behalf, are bound by contract to protect it, and may use it only to perform services for us.
• At your direction. When you ask us to share information with a third party, such as a hardware vendor or software publisher, in order to fulfill a request.
• Legal and safety. When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, our clients, or the public from harm.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to the protections in this policy.

We do not sell personal information. We do not share personal information with third parties for their own marketing purposes. We do not participate in affiliate marketing or lead resale.

6. Client data

When we deliver managed services, we may access systems and data belonging to our clients, including their employees' and customers' personal information. We process that data as a service provider under the terms of our written agreement with the client, only as needed to deliver the contracted services, and under the confidentiality and security obligations in that agreement. If you are an employee or customer of one of our clients and have a question about your data, please direct it to that organization.

7. Cookies and analytics

Our website uses cookies and similar technologies for essential site functions, to remember your cookie preferences, and to understand how visitors use the site. You can manage your preferences using the cookie banner on our site, and you can block or delete cookies through your browser settings. Blocking some cookies may affect how the site works.

8. Data retention

We keep personal information for as long as needed for the purposes described in this policy, and afterward for the period required to meet legal, tax, accounting, contractual, and dispute-resolution obligations. Records of consent to receive text messages and of opt-out requests are retained as long as required to demonstrate compliance. When information is no longer needed, we delete it or render it unreadable.

9. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include access controls, multi-factor authentication, endpoint protection, encryption in transit, logging, and staff security awareness training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your choices and rights

• Email. Use the unsubscribe link in any non-transactional email, or contact us.
• Text messages. Reply STOP to any message, or contact us.
• Phone calls. Tell us during a call, or contact us in writing.
• Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct inaccuracies, or ask us to delete it. Email info@ironoakdefense.com with the subject line "Privacy Request." We will verify your identity before acting and will respond within the time required by applicable law. We may need to retain certain information to meet legal obligations or to complete a transaction you requested.

We do not discriminate against anyone for exercising these rights.

11. Children

Our website and services are directed to businesses and are not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Third-party links

Our website may link to sites we do not control, including vendor and manufacturer pages. We are not responsible for the privacy practices or content of those sites. Review their policies before providing information.

13. Where we operate

Iron Oak Defense is based in the United States and our services are intended for clients in the United States. Information we collect is processed and stored in the United States.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. If we make a material change to how we handle personal information, we will provide additional notice. Continued use of our website after an update means you accept the revised policy.

15. Contact us

Questions about this policy or about how we handle your information:

Iron Oak Defense LLC
Attn: Privacy
3800 S Ocean Dr, Suite 204
Hollywood, FL 33019
Email: info@ironoakdefense.com
Phone: (305) 538-2600